Allen Corporation of America, Inc. Forms Partnership to Provide Service Management Solution to Clients Sterling, VA – November 15, 2004 – Allen Corporation of America, Inc. announced today that is now offering a new business solution, the Information Technology Infrastructure Library (ITIL®) Service Management Consulting and Education, to existing and prospective customers. This milestone is the direct result of a strategic partnership that Allen Corporation has forged with Fox IT, a global leader providing ITIL® Service Management Consulting and Education services. The new ITIL® service offering will complement enterprise management solutions already offered by Allen Corporation to existing and prospective customers. ITIL® is a set of business practices used to deliver high quality information technology services. ITIL® is the international gold standard for information technology best practices, and results in improved efficiency of enterprise management activities, such as software upgrades. Recent reports from Gartner, Forrester, and Network World have shown organizations gaining tangible benefits from best practice service management techniques. Adoption of ITIL® processes within one global service desk operation reduced support costs by 40%, while another achieved substantial savings as a result of improved asset management. Benefits from this type of investment also included an 8% reduction in operating costs and an increase in service levels by over 30%. “More and more IT operations organizations are turning to IT service management to reduce risk and optimize cost” said David Pultorak, President of Fox IT. “They recognize that a service-centric IT organization enables better communication with customers about the scope and quality of IT service delivery.” Carlton Jeffcoat, Vice President of Enterprise Management at Allen Corporation of America adds, “Allen Corporation has extensive expertise in the implementation of enterprise management products and an experienced ITI®L knowledgeable staff. Our partnership with Fox IT extends Allen’s capabilities to include education, assessment and process implementation services that help our customers establish the right IT and business aligned environment. This integrated approach enables Allen Corporation customers to achieve business benefits faster and at lower cost.” Contact Mr. Roman Nemet at (866) 472-5536 ext. 1423 for further information About Allen Corporation. Allen Corporation is a dynamic company providing expertise in the analysis, design, deployment, customization, operations and maintenance of information technology products. Allen specializes in several major technology fields, including distance learning, logistical operations, enterprise management solutions, custom application development, and telecommunications. About Deloitte. Deloitte Touche Tohmatsu, a Swiss Verein, is an organization of member firms around the world devoted to excellence in providing professional services and advice, focused on client service through a global strategy executed locally in nearly 150 countries. With access to the deep intellectual capital of 120,000 people worldwide, Deloitte delivers services in four professional areas--audit, tax, consulting, and financial advisory services--and serves more than one-half of the world’s largest companies, as well as large national enterprises, public institutions, locally important clients, and successful, fast-growing global growth companies. Services are not provided by the Deloitte Touche Tohmatsu Verein, and, for regulatory and other reasons, certain member firms do not provide services in all four professional areas. About Fox IT. Fox IT (us.FoxIT.net) is a global IT Service Management company, providing organizations with consultancy, training and products in methodologies that help them to align their IT operation with the business strategy. Fox IT’s services are based on the world-class service management concepts and practices in the IT Infrastructure Library (ITILc), the global de facto standard for delivering business focused IT services. Fox IT has operations in Philadelphia, Phoenix, Seattle, and London and strategic partners in India, Japan, Sweden, and The Netherlands./font>