Simple and new does not have to break the bank. With a monthly operating cost, cloud communications eliminates the need to spend a lot of money up front, and flexible plan options are the key to mixing and matching features that best fit your business – today and tomorrow.
Unified Communications as a Service (UCaaS):
Partnering with Google Cloud, the MiCloud Connect hosted VoIP solution by Mitel® means proven Security, Reliability, Speed and Innovation for its customers. Google Cloud is the same platform that powers the tools you trust such as Gmail, Google Maps, Chrome and more. The ideal VoIP platform for health and financial businesses requiring HIPAA and SOC 2 Compliance, MiCloud Connect on Google Cloud provides industry leading security from intensely monitored datacenters, leveraging top of the line monitoring tools with robust analytics to stay proactive and predictive.
Mitel® has more than 40 years of telephony experience worldwide. Standard business telephone features include call answer, call hold, call stack, call forwarding and multiple forms of call transfer to address every business call handling condition. Audio conferencing, speed dial, redial, directory dialing, message waiting, call history, call waiting, missed call, extension number and much more are all included features with MiCloud from Mitel®.
MiCloud Connect® is a unified communications as a service (UCaaS) system that combines cloud-based telephony, collaboration and contact center to deliver a complete businesses communications solution. MiCloud Connect’s clean and intuitive UI lets users interact and multi-task in ways that are natural without having to install plug-ins or deal with multiple windows and pop-ups. The MiCloud Connect client delivers one screen for call control, IM, audio and video conferencing, screen sharing, events and more so users can work faster and with less hassle. Designed for the modern, on-the-go worker, users benefit from a consistent user experience across devices – PCs, Macs, iOS and Android – and built-in VPN so they can stay connected at all times and don’t need to be confined to their desk.
Mitel UCaaS solutions with Unified Communication packages include unlimited outbound local and domestic long distance calling as well as an incoming direct dial telephone number for every user.
Unified Communications with the Mobile App provides the greatest in convenience and flexibility. Bring the features of your office phone with you. With our iOS and Android app and you will be connected with your company and clients anywhere anytime increasing your productivity while delivering the best customer experience.
By turning audio into text MiCloud Connect Scribe allows you to read your voicemail messages. Have your voicemails sent to you as an email so you can read them anytime without the need to dial in.
For businesses and agencies requiring audio only or audio with screen recording and quality management capabilities Mitel’s Call recording applications address regulatory-defined recording requirements and assist with employee performance improvement.
Call recording technology plays a vital role for businesses. Changes in customer behavior, regulations and compliance and improvements in technology require organizations be more proactive in caring for customers. Organizations in industries such as healthcare, banking, finance, automotive and debt collections all benefit from the ability to monitor, playback, evaluate and archive their telephone-based interactions. The ability to quickly retrieve important information contained within phone-based exchanges helps resolve disputes, minimize liability risk, improve customer service and safeguard company revenues. Advanced solution capabilities available through licensing options; such as screen recording, quality & performance management, eLearning & coaching, customer surveys, speech & desktop analytics, and reporting; can transform isolated events into part of the continuous improvement system.
For more information please contact us.