Simple and new does not have to break the bank. With a monthly operating cost, cloud communications eliminates the need to spend a lot of money up front, and flexible plan options are the key to mixing and matching features that best fit your business – today and tomorrow.
Unified Communications as a Service (UCaaS):
Cloud communications provides numerous advantages for your business such as:
- Reduced costs: Cloud solutions can remove the costs associated with ownership and maintenance of your older technology.
- Scalability: Cloud solutions easily grow with your business.
- Innovation: Take advantage of new features as they are added to the cloud system.
An SLA level of 99.999 % uptime / availability results in the highest achievable level for reliability. This chart compares Five 9’s to other uptime measures for periods of allowed downtime / unavailability:
|5 nines – 99.999 Uptime||4 nines – 99.99 Uptime||3 nines – 99.9 Uptime|
|Daily: 0s||Daily: 8s||Daily: 1m 26s|
|Weekly: 6s||Weekly: 1m 0s||Weekly: 10m 4s|
|Monthly: 26s||Monthly: 4m 22s||Monthly: 43m 49s|
|Quarterly: 1m 18s||Quarterly: 13m 8s||Quarterly: 2h 11m 29s|
|Yearly: 5m 15s||Yearly: 52m 35s||Yearly: 8h 45m 56s|
RingCentral was born in the cloud with an unwavering commitment to giving you the highest levels of protection with 99.999% reliability—for peace of mind, when you need it most.
Communications and collaboration have never been more critical for your company. With RingCentral’s reliability and 99.999% availability, you have the peace of mind when you need it most.
Standard business telephone features include call answer, call hold, call stack, call forwarding and multiple forms of call transfer to address every business call handling condition. Audio conferencing, speed dial, redial, directory dialing, message waiting, call history, call waiting, missed call, extension number and much more are all included features.
Unified Communications as a Service (UCaaS) is a system that combines cloud-based telephony, collaboration and contact center to deliver a complete businesses communications solution. UCaaS’s clean and intuitive UI lets users interact and multi-task in ways that are natural without having to install plug-ins or deal with multiple windows and pop-ups. The UCaaS client delivers one screen for call control, IM, audio and video conferencing, screen sharing, events and more so users can work faster and with less hassle. Designed for the modern, on-the-go worker, users benefit from a consistent user experience across devices – PCs, Macs, iOS and Android – and built-in VPN so they can stay connected at all times and don’t need to be confined to their desk.
UCaaS solutions with Unified Communication packages include unlimited outbound local and domestic long distance calling as well as an incoming direct dial telephone number for every user.
Unified Communications with the Mobile App provides the greatest in convenience and flexibility. Bring the features of your office phone with you. With our iOS and Android app and you will be connected with your company and clients anywhere anytime increasing your productivity while delivering the best customer experience.
For businesses and agencies requiring audio only or audio with screen recording and quality management capabilities, Call recording applications address regulatory-defined recording requirements and assist with employee performance improvement.
Call recording technology plays a vital role for businesses. Changes in customer behavior, regulations and compliance and improvements in technology require organizations be more proactive in caring for customers. Organizations in industries such as healthcare, banking, finance, automotive and debt collections all benefit from the ability to monitor, playback, evaluate and archive their telephone-based interactions. The ability to quickly retrieve important information contained within phone-based exchanges helps resolve disputes, minimize liability risk, improve customer service and safeguard company revenues. Advanced solution capabilities available through licensing options; such as screen recording, quality & performance management, eLearning & coaching, customer surveys, speech & desktop analytics, and reporting; can transform isolated events into part of the continuous improvement system.
Mitel’s purpose-built communications solution is designed for deployment on leading public cloud platforms to improve business productivity. The MiVoice Business Solution offers the opportunity to be deployed in Mitel’s data center, the customer data center, or in a public cloud environment.
The public cloud has become a popular destination for deployment of software applications. Many enterprises now prefer the public cloud over maintaining their own data centers.
- Amazon Web Services (AWS) EC2
- Microsoft Azure
- Dedicated UCaaS by Mitel
Many companies have an existing relationship with Amazon and have other applications that have already been moved to AWS. Mitel has chosen to make AWS a public cloud offering.
Many companies have an existing relationship with Microsoft and have other applications that have already been moved to Azure. Mitel has chosen to make Microsoft Azure a public cloud offering.
Mitel’s MiCloud Flex UCaaS offers proven reliability, security and scalability to deliver the uptime and compliance you can depend on. It delivers a complete solution in the cloud to enable unified, scalable and mobile communications to anyone, anywhere and on any device.
MiCloud Flex is hosted across 9 global Tier 3+ data centers that leverage tried and true, robust infrastructure virtualization from VMware. Each customer has a dedicated system that can be deployed across geographically redundant Data Centers offering five nine’s protection for core voice services, with options for Disaster Recovery (DR) and Business Continuity (BC) protection for all applications. Where sufficient to meet customer needs, a more cost-effective single Data Center four nine’s solution leveraging VMware virtualization protection and recovery can be deployed, with optional local survivable gateways.
RingCentral is a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions.
For more information please contact us.