COMMUNICATION TECHNOLOGIES

Improving the Customer Experience Since 1991

Allen Corporation’s Communication Technologies Division designs, installs and services Mitel’s® Unified Communications(UC), VoIP, Contact Center and UCaaS solutions that enable our commercial, government and not-for-profit clients to improve the communications experience for its clients, constituents, members and employees.

We deliver best-in-class services by Mitel Networks® to address complex business needs and processes relevant to your industry, enabling you to speed time to deployment, reduce costs, and gain a competitive edge.

Capabilities:

Unified Communications Solutions – Remove the need to flip between multiple apps to get the job done by providing employees with a single application for voice, video, messaging, presence, audio conferencing, mobility and team collaboration.

Contact Communications – Mitel’s® MiContact Center Business platform is designed to give your customers the freedom to interact with you on their preferred device, using the media that works best for them while giving agents and supervisors the omni-channel tools to manage today’s customer journeys.

VoIP Communications – Allen’s Communications technologies Division offers Mitel’s ® industry-leading unified communications solutions for busineses of all sizes. Our on-site solutions are simple yet comprehensive, flexible and reliable.

Cloud Telephony – Simple and new does not have to break the bank. With a monthly operating cost, cloud communications eliminates the need to spend a lot of money up front, and flexible plan options are the key to mixing and matching features that best fit your business – today and tomorrow.

Digital Transformation – From Artificial Intelligence AI and bots to machine learning and the Internet of Things IoT, the future is already here. Customer expectations are higher than ever. Investing in technology that builds powerful relationships with customers today while providing the means to evolve tomorrow is the key to delivering an intelligent customer experience and business strategy.

Professional Services – Allen Corp’s best-in-class services address complex business needs and processes relevant to your industry, enabling you to speed time to deployment, reduce costs, and gain a competitive edge.

For more information please contact us.