Mitel’s MiContact Center Business® platform is designed to give your customers the freedom to interact with you on their preferred device, using the media that works best for them while giving agents and supervisors the omni-channel tools to manage today’s customer journeys.
Customer Experience Solutions:
- Enterprise Grade Contact Center
- Omni Channel Case Management
- Customer Experience Management
- Data-driven Skill Routing
- Self-service IVR
- Call Recording
- Performance Monitoring and Evaluation
- Workforce Management
- Standard and Custom Integrations
For more information please contact us.