For businesses and agencies requiring audio only or audio with screen recording and quality management capabilities Mitel’s Call recording applications address regulatory-defined recording requirements and assist with employee performance improvement.

Call recording technology plays a vital role for businesses. Changes in customer behavior, regulations and compliance and improvements in technology require organizations be more proactive in caring for customers. Organizations in industries such as healthcare, banking, finance, automotive and debt collections all benefit from the ability to monitor, playback, evaluate and archive their telephone-based interactions. The ability to quickly retrieve important information contained within phone-based exchanges helps resolve disputes, minimize liability risk, improve customer service and safeguard company revenues. Advanced solution capabilities available through licensing options; such as screen recording, quality & performance management, eLearning & coaching, customer surveys, speech & desktop analytics, and reporting; can transform isolated events into part of the continuous improvement system.